Frequently Asked Questions (FAQ)
What is your return policy?
RAW Essentials would like you to be happy with your purchase. To return or exchange a product, please email firstname.lastname@example.org within 14 days of receipt of your purchase to process it for return or exchange. We will gladly replace any damaged or defective item immediately or refund your original purchase price. We are unable to refund shipping charges.
Can your products be used by women that are pregnant and/or breast feeding?
Yes, all of the ingredients are completely safe for use by pregnant or breastfeeding women.
What does free of synthetic chemicals mean?
Raw Essentials does not use synthetic chemicals. There is a big difference between the term “chemical” and “synthetic chemical” Water, for example, is a chemical, but it is a natural chemical. Synthetic chemicals are not natural or genuine; they are artificial or contrived. Prepared or made artificially. Example synthetic leather.
Are your products non-comedogenic?
Our ingredients are non-comedogenic and are fine for acne prone and/or sensitive skin. However, we cannot make a product claim of non-comedogenic because the test for comedogenisity is an animal test and we are a cruelty-free company.
How do you get your washes and scrubs to foam without using harsh chemicals such as laurel sulfates?
We use raw ingredients such as Decyl Glucoside, Lauryl Glucoside, Sucrose Cocoate for foaming and cleansing. They are made from sugars and fatty acids of oils like coconut.
Does RAW Essentials believe in animal testing?
No, we do not test any of our products on animals nor do we use ingredients that are tested on animals.
What are the expiration dates on your product?
We have pioneered the use of raw skin care without the need for refrigeration. We developed an all natural preservative system that has been lab tested and guaranteed to keep products stable for up to 2 years.
Do any of your products contain wheat?
No. The natural Vitamin E, or Tocopherol we use is made from Soybean oil.